Contacting Customer Support

Phone:
+44 (0)207 060 6601

Fax:
+44 (0)207 060 6602

E-mail:
support@systemwerx.co.uk

Support
Technical Support Personnel are available to answer any of your questions concerning the installation, maintenance, and performance of the product(s). In the event that you have a question or a problem and are going to contact a Technical Support Representative, please have the following information:

• Your Product Release Level
• Your Operating System Release
• A short description of the events that lead up to the problem
• The exact number and text of any error messages and/or ABEND codes associated with the problem.

If you contact us through the above e-mail address, you can expect a response within 24 hours. In addition to the previous information, please supply the following information:

• Contact Name
• Organisation
• Phone number where the contact may be reached

Contacting Technical Support
After Office Hours

If you need technical assistance outside of normal business hours (M-F 8:30 - 5:00 GMT) you can contact a support technician by:

Phone: +44 (0)207 060 6601

A support technician will contact you back within 1 hour. If sending an e-mail, please include the information requested and outlined in the above.